Brian A.
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About
With 9 years of experience across Customer Service and Sales—including 5 years of hitting inbound targets and 4 years of high-satisfaction support—I offer a proven track record in driving results and client loyalty.
Experience
Sales and Billing Advisor II
Concentrix Ph · 2020 — PresentManaged high-volume inbound calls, resolving complex billing discrepancies while maintaining a high customer satisfaction rating. Processed payments and adjustments accurately, ensuring all account data and financial records were kept up to date. Negotiated payment plans and handled collections inquiries with professionalism to retain at-risk accountsDisputes and Fraud Account Specialist
Eperformax · 2015 — 2019Investigated and resolved complex credit and debit card disputes while ensuring full compliance with regulation. Detected and mitigated fraudulent activity by analyzing account patterns and high-risk transactions to minimize financial loss. Communicate directly with clients to gather documentation for fraud claims, providing exceptional service during high-stress situations.
Skills & Expertise
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