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BRIAN K. — Mid-Level Office Assistant from Uganda

BRIAN K.

Mid-Level Office Assistant

Uganda 1-2 years
Open to offersNew to Platform
Languages
EnglishSwedishFrench
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About

Brian K. is an experienced administrative and customer support professional with a background in microfinance, retail support, and office management in Kenya and Uganda. Currently an Office Assistant at Lipasama Global Agencies Limited and Tasheel Agency Limited, he handles database management, interdepartmental coordination, and general clerical operations. Previously, Brian worked as a Customer Care Representative at M-KOPA Kenya, where he managed inbound calls, resolved client issues, maintained customer databases, and drove upselling initiatives. During his tenure as a Retail Support Agent at M-KOPA Uganda, he supported sales agents with product information and account registration. Earlier, at Siraji SACCO, he assisted in marketing campaigns, conducted market research, and engaged potential business clients. His roles have continually leveraged strong organizational skills, customer understanding, and computer proficiency in financial services, agency administration, and product management sectors.

Experience

  • Customer Care Representative

    M-Kopa Kenya · 2020 — 2023
    Took inbound calls promptly and offered friendly assistance. Evaluated caller complaints and resolved issues effectively while providing personalized service. Shared information about products and services to drive interest, documented customer interactions, and reported on feedback. Managed customer databases and facilitated follow-ups to enhance customer loyalty.

  • Office Assistant

    Lipasama Global Agencies Limited · 2022 — Present
    Managed database information by creating, maintaining, and entering data while ensuring its accuracy. Handled incoming and outgoing mail, assisted with client reception, and provided general information to clients. Carried out various clerical tasks and ensured compliance with organizational policies by coordinating with other departments.

  • Retail Support Agent

    M-Kopa Uganda · 2019 — 2022
    Supplied information about the company's products and services to stimulate interest. Documented sales agents' interactions, addressed their needs with personalized service, and maintained call logs and reports. Identified challenges faced by sales agents, followed up on calls, and communicated feedback while engaging in upselling to improve sales.

  • Marketing Officer (Internship)

    Siraji Sacco · 2019 — 2020
    Engaged with business customers to evaluate credit facility requests, ensuring the Sacco's interests were prioritized. Contributed to marketing strategies, assisted the marketing manager in departmental operations, and organized marketing events to increase brand awareness. Conducted market research for growth opportunities and recruited new members while actively promoting loan products.

Skills & Expertise

Accounts Reconciliations

Education

  • Diploma in Microfinance
    Cooperative University of Kenya · 2018 — 2019
  • Kenya Certificate of Secondary Education
    Naromoru Boys High School · 2015 — 2017
  • Kenya Certificate of Primary Education
    Embakasi Garrison Primary School · 2012 — 2013

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