Brigitte J.

Brigitte Jane V. is a seasoned Workforce Representative with over four years of expertise in the PSO WFM domain at Optum Global Solutions. Specializing in real-time monitoring and scheduling, she effectively executes intraday management and handles schedule coordination with precision. Her role as a Scheduler involves creating and updating agent schedules, validating shift assignments, and ensuring staffing alignment with operational needs, while working closely with onshore Business Analysts. Previously, as a Real-Time Analyst, Brigitte excelled in optimizing queue health and service-level goals through adherence management and operational risk communication. Her background includes foundational experience as a Workforce Mentee, where she developed skills that facilitated her transition into workforce management. Brigitte also brings experience as a Customer Service Representative, adept in managing healthcare inquiries with accuracy and empathy. Her academic background in Secondary Education, majoring in English, complements her strong communication capabilities, making her a valuable team collaborator in fast-paced environments.