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Bryan N. — Senior Customer Service Representative from Philippines

Bryan N.

Senior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bryan N. is a seasoned Senior Customer Service Representative currently contributing at Qor Philippines on behalf of T-Mobile. With a specialty in handling account management, billing issues, and technical support, Bryan consistently delivers efficient and tailored solutions. In his prior role at Alorica, he managed multiple support channels for DoorDash, where he resolved payment and driver issues with a high level of detail and expertise. With a solid grounding in the customer service industry, he possesses strong problem-solving abilities, technical proficiency, and excels in customer issue handling and clear communication. In his previous tenure as a Collection Adviser at Concentrix Philippines, he further honed his skills by ensuring service delivery met contractual Key Performance Indicators. Bryan’s educational background spans marine transportation and computer science, equipping him with diverse insights into client relations.

Experience

  • SENIOR CUSTOMER SUPPORT

    QOR PHILIPPINES · 2023 — Present
    Served as a Customer Service Representative at T-Mobile, assisting customers with inquiries related to account management, billing, and technical support. Focused on understanding customer needs and providing clear, empathetic communication.

  • CUSTOMER SERVICE REPRESENTATIVE

    ALORICA · 2021 — 2022
    Supported DoorDash dashers worldwide through inbound calls, addressing issues related to payments, driver concerns, and account questions. Demonstrated a commitment to exceptional customer care while leveraging in-depth knowledge of DoorDash's processes.

  • COLLECTION ADVISER

    CENTRIX PHILIPPINES · 2020 — 2021
    Ensured customer service met contractual Key Performance Indicators (KPIs), clarifying customer requirements and using decision-support tools for accurate resolutions. Maintained knowledge of client products while participating in customer satisfaction initiatives.

  • CLAIM SPECIALIST

    CONDUENT PHILIPPINES · 2019 — 2020
    Assisted in the Claims Department by managing incoming emails and logging checks into the system. Screened adjustments for compliance and prepared documents for scanning, adhering to Quality Control standards.

Skills & Expertise

3D Designer / ModelerCustomer SupportAccount ManagementCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • BS, Marine Transportation
    Philippine Maritime School · — — 2015
  • BS, Computer Science Undergraduate
    AMA Computer College · — — 2007
  • BS, Marketing Management Undergraduate
    De La Salle University – Dasma · — — 2003

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