Bryan D.
Junior Chat Support Specialist
Open to offersNew to PlatformAbout
Bryan R. is a dedicated professional with over one year of experience in high-volume customer service and chat support, primarily achieved during his tenure at Foundever and Brightspeed. Specializing in multi-channel client inquiry management, Bryan has proven his ability to maintain a 95%+ first-contact resolution rate and a 98% customer satisfaction score. He effectively streamlined response workflows to handle over 100 inquiries daily, reducing customer wait times by 35%. His technical skills include proficiency in AI Automation tools such as ChatGPT and Gemini, alongside design software Canva. Bryan holds a Bachelor of Science in Hospitality Management from Saint Michael’s College, Iligan City, and is well-equipped for remote work with robust internet connectivity and a dedicated home office setup. Fluent in English, Filipino, and Cebuano, Bryan is available full-time across global time zones.
Experience
Customer Service Representative/ Chat Support
FOUNDEVER, BRIGHTSPEED · 2025 — 2026Addressed customer inquiries via live chat, email, phone, and social media channels, achieving a first-contact resolution rate above 95% and maintaining a customer satisfaction score of 98%. Enhanced multi-channel response workflows by handling over 100 inquiries daily, which resulted in a 35% reduction in average customer wait times.
Skills & Expertise
Education
- Bachelor of Science Hospitality ManagementSaint Michael’s College
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