Bryan P.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Bryan P. is an experienced Customer Service Representative based in Bacolod City, Philippines, with a proven track record supporting US telco and online banking accounts. At Transcom Bacolod, he managed inbound and outbound calls for a US telecommunications provider, implementing save strategies and customer win-back campaigns to boost loyalty. Prior to this, Bryan P. worked at Ubiquity Global Services, specializing in online banking support by addressing compromised accounts and identity theft concerns, as well as monitoring team queues and ticketing systems. His professional experience also includes troubleshooting and sales assistance for mobile phone concerns at Panasiatic Solutions. Bryan P. effectively uses email management, research and profiling data, and Excel and Google Sheets for schedule management and communication, ensuring operational efficiency in customer-centric industries.
Experience
Retention Customer Service and Sales Representative
Transcom Bacolod - US Telco Account · 2024 — 2026Managed inbound and outbound calls, providing assistance to customers with their inquiries and complaints. Engaged in save strategies, win back campaigns, and customer loyalty incentives.US Online Banking Account
Ubiquity Global Services · 2018 — 2024Addressed issues related to compromised accounts and identity theft, ensuring security for clients. Oversaw ticket monitoring, queue management, and team checks.US Telco Account
Panasiatic Solutions · 2017 — 2018Assisted customers by executing troubleshooting call flow for phone-related issues. Provided support for sales inquiries related to mobile phones.
Skills & Expertise
Education
- Web Design and Development UndergraduateAsian Business Institute of e-Technology · 2006 — 2007
Photos
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