BRYAN D.

Bryan D. is a dedicated professional with a comprehensive background in Occupational Health and Safety, and significant expertise in training and customer service within high-demand environments. Holding a Bachelor's degree in his field from Universidad Técnica Particular de Loja, he has honed his skills over more than six years, contributing effectively to sectors like banking and telecommunications. Currently, as a Trainer at Banco Pichincha in Quito, Bryan skillfully designs and delivers rigorous training programs for over 500 call center agents, ensuring operational consistency and service quality. His previous roles include Customer Service and Sales positions across the financial services and retail sectors, where he excelled in managing complex customer interactions, achieving notable sales targets, and enhancing procedural efficiency using CRM systems. Bryan's advanced English proficiency, certified at the C1 level by the British Consulate, and his talent for developing effective communication and service protocols, underscore his value-driven approach to business operations.