Bryan A.
Mid-Level Chat Support Specialist
Open to offersNew to PlatformAbout
Bryan H. is an experienced e-mail and chat support specialist with a background in non-voice roles in the business process outsourcing (BPO) industry. As a Chat Associate I at Teletech Sta. Rosa (2021-2024), Bryan assisted customers with financial queries, including refund processing and account activity clarification. Previously, at Scopeworks Asia, Inc. (2017-2021), Bryan served as a Project-based Quality Control Agent, where he ensured the accuracy of voicemail-to-text conversions for an Australian non-voice account. His earlier experience at ON Semiconductor Inc-Philippines involved product inspection and machine operation in the manufacturing sector. Bryan is proficient in Microsoft Office applications, including Word, Excel, and Access, and is adept at handling multiple customer chats concurrently.
Experience
Chat Associate I
Teletech Sta. Rosa · 2021 — 2024Assisted customers with financial inquiries, providing support for refunds and account-related activities.Project-based Quality Control Agent
Scopeworks Asia, Inc. · 2017 — 2021Ensured the quality of converted voicemails to text for an Australian non-voice account in the BPO sector.Production Operator
ON Semiconductor Inc-Philippines · 2016 — 2017Conducted external visual inspections of products and operated machinery.
Skills & Expertise
Education
- Associate in Computer TechnologyPamantasan ng Cabuyao · — — 2016
- Computer ProgrammingPamantasan ng Cabuyao · — — 2014
- High SchoolCabuyao National High School · — — 2013
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