Bryant U.
Senior Client Support Analyst
Open to offersNew to PlatformAbout
Bryant M. is an experienced Client Support Analyst & Engineer with over 15 years in IT support, electronics, and engineering operations across the Philippines and Singapore. Beginning his career in precision manufacturing and electronics, he has contributed to process improvements, equipment maintenance, and compliance projects for organizations like EPSON Precision (Phils.), Celestica Electronics, and Amtek Precision Technology. At Shinryo Singapore, he supported major construction and infrastructure projects, overseeing site safety and commissioning. In client-facing roles at Foundever and Concentrix, Bryant M. optimized SQL database management, technical documentation, and system troubleshooting, enhancing IT service delivery and customer retention. Most recently at Clear Source Energy, he prepared solar permit packages and supported systems integration for renewable energy clients, demonstrating deep expertise in ERP/Inventory Systems and preventive & corrective maintenance.
Experience
Solar Design and Technical Project Reviewer
Clear Source Energy · 2026 — PresentCompiled solar permit packages that align with AHJ requirements and company benchmarks. Assisted with system activation, onboarding, and PTO verification processes for homeowners. Offered customer education regarding solar energy production, consumption, and battery systems. Diagnosed system issues while collaborating with internal teams and manufacturers for resolutions. Ensured accurate documentation and maintained professional communication.Senior Client Support Analyst
Foundever (formerly Sitel Philippines) · 2021 — 2025Created and refined SQL reports to better inform client decisions. Enhanced efficiency through streamlined queries and backend troubleshooting. Produced technical documentation and oversaw database access controls. Provided support to IT teams which facilitated improved incident resolution and heightened client satisfaction.Advisor I – Sales & Technical Support
Concentrix CVG Philippines Inc. · 2020 — 2021Handled lead generation, pricing strategies, and contract negotiations. Offered technical support for devices while addressing billing inquiries. Fostered customer retention through effective problem-solving.Operations Engineering Analyst
Celestica Electronics Pte Ltd – Singapore · 2014 — 2018Oversaw project coordination and managed both preventive and corrective maintenance efforts. Maintained compliance with ISO and OSHA standards within operations. Facilitated Kaizen initiatives aimed at optimizing production processes.Technical Support Engineer
Amtek Precision Technology Pte Ltd – Singapore · 2010 — 2014Led a technical support team operating 24/7. Executed improvements focused on safety, quality, and productivity. Managed preventive maintenance and addressed equipment troubleshooting tasks.Control/Electrical Engineer
Shinryo Singapore Pte Ltd – Singapore · 2007 — 2010Participated in significant projects such as Kallang Expressway, ION Mall, and Marina Bay Sands. Supervised subcontractors while ensuring site safety and overseeing commissioning activities.Senior Staff Engineer – Machine & Tools Section
EPSON Precision (Phils.) Inc. – Batangas · 2004 — 2007Implemented preventive maintenance strategies that minimized equipment downtime. Provided training and supervision to staff, ensuring adherence to company policies.
Skills & Expertise
Education
- BS Electronics and Communications EngineeringMapúa Institute of Technology · 1998 — 2003
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