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bryce R. — Junior Technical Support Specialist from Philippines

bryce R.

Junior Technical Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bryce R. is an experienced professional with a background spanning healthcare, customer service, and technical support industries. He is currently completing a Bachelor of Science in Nursing at the University of the Visayas, following earlier studies in Healthcare Services and Aviation Electronics Technology. In his role as a Technical Support Specialist at Concentrix, Bryce provided chat-based troubleshooting for Microsoft software, specializing in Windows troubleshooting and Microsoft Office support. Previously, he served as a Medical Aide/Nursing Assistant at MCIAA's Temporary Treatment Monitoring Facility, assisting in COVID-19 patient care with responsibilities including vital signs monitoring, medication administration, infection control, and record management. Bryce also worked as a Ground Handling/Customer Service Agent at 1Aviation for Cebu Pacific Airline, where he handled international flight coordination and passenger documentation.

Experience

  • Technical Support Specialist (Chat Support- Microsoft)

    Concentrix · 2022 — 2023
    Provided specialized Technical Chat Support for Microsoft, focusing on troubleshooting software issues pertaining to Windows and Microsoft Office products.
  • Medical Aide/ Nursing Assistant

    Temporary Treatment Monitoring Facility, MCIAA · 2020 — 2022
    Collaborated with nurses and physicians in the care of COVID-19 patients. Duties included administering medications under supervision, monitoring vital signs, maintaining medical records, managing supplies, and performing infection control procedures.
  • Ground Handling / Customer Service Agent

    1Aviation – Cebu Pacific Airline · 2019 — 2020
    Managed passenger check-in, ticketing, and boarding processes while ensuring high-quality customer service and facilitating international flight coordination.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    University Of the Visayas · — — 2025
  • Bachelor of Science in Aviation Electronics Technology
    Philippine State College of Aeronautics · — — 2019

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