Butch V.

Butch V. is an experienced Customer Service Representative with a robust background in handling challenging customer interactions in the customer service industry, demonstrated through roles at Concentrix and Alorica. He possesses a strong foundation in active listening and written proficiency, allowing him to empathize with customers and draft precise communications. At Concentrix, he excelled in calming frustrated clients and applying retention incentives, while at Alorica, he efficiently dealt with product returns and delivery issues. His earlier experience as a Collection Specialist at Allsectech Manila highlights his ability to manage accounts receivable and negotiate payment plans, showcasing his software fluency in using MS Office and accounting systems. Butch's educational background includes an undergraduate degree in Information Technology from ABE International Business College, where he focused on computers, software, networks, and databases, and a General Academic Strand from Mina National High School, offering him a well-rounded skill set suitable for tackling multifaceted customer service challenges.