Caira K.

Caira K. is an experienced former chat and email support professional who has specialized in delivering quality customer service, primarily within the reservations and account verification sector. At Foundever, from May 2022 to August 2024, she managed both guest and host concerns, efficiently utilizing tool navigation skills to resolve issues promptly. Caira K. developed and applied criteria and red flags to distinguish legitimate from suspicious activities, enhancing customer safety and protecting company interests. Her role required proficiency in product knowledge, multitasking, and handling multiple customer inquiries simultaneously, demonstrating reliability and a commitment to effective communication in English. She holds a Bachelor of Science in Accountancy from Lyceum of Alabang.