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Caleh K. — Mid-Level Call Centre Agent from Cameroon

Caleh K.

Mid-Level Call Centre Agent

Cameroon 3-6 years
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About

Gweti K., a dedicated Call Centre Agent with over four years of experience, excels in managing high call volumes and efficiently scheduling appointments in the banking, trade finance, and logistics sectors. Known for a clear communicative style and a neutral English accent, Gweti exhibits strong proficiency in data-capturing efficiency and professional telephone etiquette. Her current role at MTN involves handling inbound calls, efficiently coordinating with logistics officers, and maintaining precise client data across CRM systems. Previously at Euro Exim Bank, she supported international trade finance through effective client communication and meticulous documentation management. At Suiyen Services, Gweti contributed to a multicultural team environment by upholding strong data accuracy in CRM entries. Her educational background in Business Administration from the University of Siantou, complemented by additional training in project management and Office 365, underscores her comprehensive skill set in administrative support and client service.

Experience

  • Call Agent Specialist

    MTN · 2025 — Present
    Manage inbound calls and correspondence with professionalism, focusing on timely resolution of client and stakeholder requests. Coordinate schedules and follow up with the Logistics Officer to enhance inventory tracking accuracy. Maintain and accurately capture client and stakeholder data in CRM systems, ensuring readiness for audits. Review claims, advances, and receivables for discrepancies, escalating issues to supervisors for prompt resolution.
  • Trade Finance Consultant

    Euro Exim Bank · 2024 — 2025
    Conduct high-volume outreach and correspondence with over 15 exporters and importers, facilitating letters of credit and bank guarantees in international trade. Address client inquiries and documentation requests, ensuring all files are accurate and ready for audits. Organize and maintain records within the CRM and web-based tracking systems for easy retrieval. Consolidate data from various sources while flagging discrepancies to support informed decision-making.
  • Customer Support Assistant

    Suiyen Services · 2022 — 2024
    Provide daily customer support and administrative services within a fast-paced, multicultural team. Ensure the accuracy and compliance of client records in the CRM and loan management system. Verify record accuracy, identify discrepancies, and escalate issues to the necessary personnel.
  • Intern – Shipping & Administration

    Douala Port Authority · 2020 — 2021
    Handle correspondence and inquiries with regulatory and shipping authorities concerning documentation matters. Reconcile claims and receivables, verifying invoices against payment records with meticulous attention to detail. Compile operational data into reports and manage filing systems for records and correspondence.

Skills & Expertise

Education

  • BSc, Business Administration (Banking & Finance Option)
    University of Siantou · 2019 — 2022
  • GCE Advanced Level
    Faith Comprehensive High School, Yaoundé · 2018 — 2019

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