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Camilo T. — Senior Customer Service Specialist from Colombia

Camilo T.

Senior Customer Service Specialist

Colombia 6+ years
Open to offersNew to Platform
Languages
English
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About

Camilo T., a seasoned Customer Service Specialist from Cali, Colombia, has over 11 years of experience ensuring superior customer interaction and support. His career spans responsibilities in diverse settings, including customer service, administrative assistance, and back-office operations. Proficient in CRM management and tools such as RingCentral, Slack, and Microsoft Office, Camilo has also proven his capacity in data entry. His role at Call Center Doctors encompasses handling inbound calls, scheduling appointments, and performing administrative tasks to ensure client satisfaction and a seamless experience. Prior experience includes appointment setting at CarWorld USA and managing communication as an Answering Service Representative at Beyond Belief Generation. His technical support proficiency was honed at Teleperformance, working with Comcast services. At Ricmar Company, he coordinated dispatch operations, showcasing his organizational skills and ability to support field personnel efficiently.

Experience

  • Customer Service Representative / Administrative Support

    Call Center Doctors · 2025 — Present
    Managed inbound calls while providing professional customer support. Responsible for scheduling appointments and maintaining accurate records. Executed administrative tasks, including data entry, ensuring exceptional patient and client experiences.
  • Appointment Setter

    CarWorld USA · 2025 — 2025
    Handled both inbound and outbound calls related to automotive sales and services. Leveraged CRM systems for lead qualification and coordinated follow-ups.
  • Answering Service Representative

    Beyond Belief Generation · 2017 — 2025
    Managed high-volume inbound communications for contractors. Collected service information and dispatched leads while ensuring accurate documentation and timely responses.
  • Customer Service Representative / Appointment Coordinator

    Sears Call Center · 2015 — 2016
    Scheduled service appointments and addressed customer inquiries. Focused on delivering first-call resolution and providing excellent customer service.
  • Customer Service Representative (Comcast)

    Teleperformance · 2015 — 2015
    Provided technical support alongside customer service. Assisted customers with account inquiries and upgrades.
  • Dispatcher / Lead Coordinator

    Ricmar Company · 2012 — 2015
    Oversaw incoming calls and coordinated dispatch operations. Supported field personnel while maintaining effective communication between teams.

Skills & Expertise

PharmaceuticalComplianceData Entry SpecialistCustomer Service RepresentativeProfessional ServicesCustomer Service and Admin Support

Education

  • High School Diploma
    Brandon High School · — — 1997

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