Camilo A.

Diego C. A. is a seasoned Bilingual Customer Service and Operations Specialist with more than a decade of experience in the BPO, logistics, and customer care industries. He has supported complex problem-solving environments and managed back-office operations with technical expertise. His work at Onelink BPO involved meticulous handling of logistics and administrative workflows in the group ticketing sector and providing high-level technical support for Fitbit products, ensuring high-resolution rates. At Leanstaffing Solutions, Diego excelled as a Logistics Coordinator, optimizing international freight dispatch and maintaining critical customer accounts through clear bilingual communication. His strong skills in office software and logistics management tools enhance his ability to deliver exceptional customer experiences. Educated in Literature and Spanish Language at the University of Antioquia, Diego brings outstanding written communication and a keen attention to detail to every role.