Canisha F.

Handled daily customer inquiries and interactions across Facebook, Instagram, TikTok, email, and in-showroom settings, ensuring timely and professional responses. Provided comprehensive customer support covering inquiry management, order confirmations, follow-ups, and after-sales assistance. Maintained accurate client records and documentation to facilitate effective administrative operations while managing calendars for meetings and delivery timelines. Organized delivery logistics to ensure precise order fulfillment and conducted ocular visits for custom furniture and interior design project documentation. Coordinated with internal teams, architects, interior designers, and suppliers to align on project specifications and monitored project progress with client updates. Assisted in sales operations through managing walk-in clients and online sales conversations on social media. Managed social media tasks such as content scheduling, inbox management, and posting. Planned and monitored paid advertising campaigns utilizing Meta Ads Manager, and created high-quality marketing materials by editing photos and videos in Canva and Lightroom.

Provided customer support via phone, ensuring timely and professional responses to Amazon customers. Assisted with inquiries regarding orders, billing, payments, refunds, and product concerns while communicating resolution details through email. Facilitated issue resolution by coordinating with Amazon Third-Party Sellers and engaged with banks and financial institutions to address billing discrepancies. Managed delivery scheduling to optimize customer satisfaction and provided real-time order tracking by coordinating with logistics partners. Performed administrative duties such as updating customer profiles and shipment schedules, maintaining accurate account records, and documenting customer interactions using internal systems. Collaborated with team members to enhance service standards and consistently met key performance indicators in customer satisfaction and response times.