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Carl D. — Junior Freight Assistant from Philippines

Carl D.

Junior Freight Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Carl Dawson S. is an entry-level Freight Assistant and Virtual Assistant with foundational experience in logistics and transportation. Trained through simulations in freight brokerage and truck dispatching, he demonstrates direct practice in shipment documentation, data entry, and communication between carriers and customers. Carl Dawson S. has supported local logistics operations, handling key tasks such as preparing Rate Confirmations and Bills of Lading, as well as developing shipment tracking spreadsheets. His recent industry background spans the ride-hailing and mobility sector as a Grab Car Driver, business process outsourcing with TaskUS focused on car rental customer support, and outbound lead generation for remote sales teams. He is adept with TMS Platforms, load boards, and tools including Google Workspace, MS Office, and Salesforce, providing administrative support within the logistics and service sectors.

Experience

  • Grab Car Driver

    Grab Car · 2023 — Present
    Delivered secure and prompt transportation services for passengers utilizing the Grab platform. Employed GPS navigation and in-app resources to identify optimal routes and reduce travel duration. Kept detailed trip records and tracked daily earnings on the platform.

  • Call Center Agent

    TaskUS (TURO Car Rental) · 2022 — 2023
    Provided outstanding customer service in a fast-paced setting. Handled incoming and outgoing calls, email inquiries, and chats, effectively resolving client questions and concerns. Met various performance metrics related to call handling time, customer satisfaction, and issue resolution.

  • Lead Generation Specialist Outbound

    Starlight · 2021 — 2022
    Achieved daily call quotas and lead generation goals. Addressed objections with professionalism while sharing clear and concise service information. Maintained meticulous records of calls, leads, and follow-ups within the CRM system (SalesForce). Organized appointments, consultations, and product demos for the sales team.

  • English Online Tutor

    Acadsoc LTD · 2019 — 2020
    Facilitated individual online English lessons with international students using pre-structured teaching resources. Instructed on essential language skills such as speaking, reading, pronunciation, and basic grammar. Administered class schedules and ensured students attended booked lessons punctually. Evaluated student performance and monitored progress during sessions.

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