Carla J.

Carla Joy C. is a Financial Technology Customer Experience Associate with hands-on experience supporting clients at companies such as Conduent in Pasay and Foundever in Alabang. At Conduent, she spent 11 months performing business support and technical tasks centered on data organization, coordination, and analysis within the financial technology sector, ensuring operational accuracy and efficiency through established procedures. Her subsequent role at Foundever focused on leveraging platforms like QuickBooks, TurboTax, and Credit Karma to assist customers with financial tasks, frequently utilizing AI-driven solutions and providing guidance for individuals and small businesses. Skilled in customer service via email, chat, and phone, Carla Joy C. is adept at managing workflows, communicating updates, and quickly adapting to new systems in fintech and digital platforms.