Carla M.
Junior Administrative Support Specialist
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About
Carla M., based in Pangasinan, Philippines, is a dedicated Virtual Assistant with a specialization in Administrative Support within the banking industry. With experience at LGU Mangaldan, Carla adeptly managed administrative and HR support tasks essential for daily business operations, including handling employee records, data entry, and document organization. Her role extended to the recruitment process by overseeing job postings, resume screenings, and the onboarding process. During her tenure at BPI, Carla excelled as a Financial Administrative Assistant, ensuring the accuracy of customer transactions and financial records through proficient data entry and report management. A graduate of the University of Luzon with a Bachelor's in Business Administration, Carla has fortified her financial literacy, further complemented by her skills in Google Workspace, Microsoft Office Suite, and various social media platforms. Her professional journey reflects a strong foundation in providing exceptional customer service and operational support.
Experience
Financial Administrative Assistant
BPI · 2025 — 2025Executed customer transactions accurately, affecting payments, deposits, and cash handling. Provided excellent customer service while addressing inquiries and maintained accurate financial records through data entry and documentation. Managed daily reporting, account verification, and other administrative support tasks, alongside professional email communication for customer follow-ups. Ensured confidentiality and accuracy in all financial transactions and client information while effectively multitasking in a fast-paced environment.Administrative Assistant
LGU Mangaldan · 2023 — 2024Oversaw administrative and HR support tasks for daily operations, including managing employee records and organizing documents. Assisted in the recruitment process with job postings, resume screening, and onboarding. Handled calendar management, emails, and meeting coordination, while preparing various reports and HR documents. Maintained confidentiality of company and employee information and provided customer service and administrative assistance as necessary.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of Luzon · — — 2022
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