Carlos U.

Carlos N. is a Bilingual Customer Service Specialist with experience in supporting U.S.-based clients in insurance environments. He possesses a strong ability to assess client needs, manage onboarding processes, and maintain accurate records. Carlos has worked with Teleperformance, handling inquiries related to insurance policies and billing through various communication channels, such as phone, email, and messaging. He has demonstrated expertise in client intake, information verification, and follow-up, ensuring client satisfaction through detailed and ethical handling of sensitive information. Skilled in using CRM systems, he collaborates with internal teams to enhance client experience. Operating with proficiency in both English and Spanish, Carlos seeks to further contribute his skills as an Intake Specialist in a dynamic, client-focused context. His educational background includes ongoing studies at Universidad Privada del Norte in Business Administration and Tourism Services.