Carlos A.
Senior Operations and Logistics Supervisor
Open to offersNew to PlatformAbout
Carlos V. is a distinguished Operations and Logistics Supervisor with over 15 years of experience in optimizing routing, vendor performance, and customer service operations. Based in Quetzaltenango, Guatemala, he has shown a proven capacity to improve performance metrics and deliver high-quality service within fast-paced environments. Bilingual in English and Spanish, Carlos possesses strong communication and problem-solving abilities. His notable role as a Vendor Manager at Barbier Inc showcases his skill in leading vendor relations, achieving up to a 15% cost reduction, and ensuring 95%+ compliance with service standards. Previously as a Logistics and Customer Services Supervisor, he enhanced routing efficiency by 15-25% and reduced service disruptions by 20% at Porta Potty To Go. With expertise in Customer Service Leadership and Logistics & Operations Coordination, he also refined staff performance and customer satisfaction at TELUS International S.A. Education credentials include a Bachelor’s Degree in Business Administration from Franklyn University.
Experience
Vendor Manager
Barbier Inc · 2024 — 2025Managed the complete vendor onboarding process for over 50 vendors, enhancing supplier reliability. Negotiated contracts and pricing, leading to cost reductions of up to 15%. Maintained metrics for vendor performance, ensuring compliance with service standards exceeding 95%. Conducted market analysis to explore cost-saving and efficiency opportunities while resolving vendor issues to decrease service disruptions by 20%.Logistics and Customer Services Supervisor
Porta Potty To Go · 2022 — 2024Directed daily route coordination of 100 to 125, resulting in a 15 to 25% improvement in routing efficiency. Analyzed operational reports to detect inefficiencies and enhance service delivery. Proactively monitored services to reduce missed or delayed services by 30%. Oversaw a team of 8 to 9 employees, enhancing productivity and accountability, and ensured a 95% on-time order fulfillment through coordination with warehouse operations.Customer Service Supervisor
TELUS International S.A. · 2020 — 2022Supervised a team of 20 to 25 agents, focusing on improving KPI performance and service quality. Conducted quality assurance evaluations which increased customer satisfaction scores by 15%. Managed scheduling, attendance, and payroll for this high-volume team, while implementing process improvements that decreased response times and escalations. Delivered coaching and training sessions that consistently enhanced team performance metrics.Administrative Assistant
Recicladora Valcor · 2018 — 2020Handled payroll and attendance tracking for over 20 employees. Enhanced administrative efficiency by streamlining the reporting and documentation processes. Supported daily operations and facilitated cross-departmental communication while monitoring compliance and quality assurance metrics to support operational performance.
Skills & Expertise
Education
- Bachelor's Degree in Business AdministrationFranklyn University / Escuela de Negocios ESI · 2020 — 2022
- Industrial EngineeringUniversidad Rafal Landivar · 2004 — Present
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