Carlos C.
Mid-Level Customer Relations Operations Coordinator
Open to offersNew to PlatformAbout
Carlos A. is an experienced operations coordinator and dispatcher with a solid track record in the moving and transportation industries. At College HUNKS Hauling Junk and Move, he manages daily operations remotely using Hunkware, handling scheduling, dispatching, and real-time job adjustments to optimize efficiency and revenue conversion. Previously, Carlos supervised the hiring process at MoveUp Consulting, overseeing candidate screening, interview scheduling, and employee development for multiple moving company accounts nationwide. He also supported logistics at Usora Express, providing Semi Truck Dispatching, broker negotiation, and compliance with FMCSA/DOT regulations. Carlos leverages video editing, website development, and industry tools like DAT and Go High Level to enhance operational workflows, while his bilingual fluency in English and Spanish supports high-volume customer communication and team coordination.
Experience
Hiring System Supervisor
MoveUp Consulting · 2021 — 2024Oversaw the staffing process by sorting candidates for various account projects, screening applicants through web and phone interactions, and arranging interviews with suitable candidates for clients. Created training resources and performance assessments to ensure employees fulfilled their roles. Resolved employee conflicts and issues effectively. Promoted to call center supervisor within nine months due to performance in applicant placements and transitioned to a department focused on hiring white-collar employees for moving companies nationwide.Semi Truck Dispatcher
Usora Express · 2024 — 2024Delivered dispatching services for Semi Dry Vans, negotiating loads with brokers and onboarding new carriers. Emphasized accuracy by meticulously reviewing rate confirmations. Familiar with FMCSA regulations and DOT guidelines across various states. Managed communication with drivers and owners regarding load approvals via messaging apps. Utilized the DAT load board and its features effectively. Planned routes ahead while considering market rates and managed daily load bookings for three trucks. Organized loads in accordance with driver hours of service and aimed to meet weekly loading goals.Operations Coordinator/Dispatcher
College HUNKS Hauling Junk and Move · 2024 — PresentAdminister daily operations utilizing Hunkware for scheduling and dispatching crews, while making real-time job adjustments for operational efficiency. Managed substantial customer communication through calls, texts, and chats, ensuring effective booking, confirmation, and resolution of issues. Conducted follow-ups on estimates and jobs to positively influence revenue. Provided ongoing support to crews, facilitating updates and troubleshooting as needed. Addressed customer complaints and pricing disputes to safeguard business and company image. Involved in hiring and onboarding via Homebase, verifying documentation and preparing new hires. Developed internal forms and workflows to enhance operational efficiency. Collaborated with Motive to address vehicle system issues. Informed crews of payment options and assisted in processing payments in the field.
Skills & Expertise
Education
- Electronics EngineeringMorris County College, NJ · 1991 — 1993
- AutomotiveDover High School · 1985 — 1988
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