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Carmela B. — Mid-Level Customer Service Representative from Philippines

Carmela B.

Mid-Level Customer Service Representative

Philippines Less than 1 year
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About

Carmela M. B., a dedicated professional from Puerto Princesa City, Philippines, has built a diverse career in hospitality and customer service industries. With a Bachelor of Science in Hospitality Management from Western Philippines University, she has gained practical experience as a Housekeeping Attendant and Front Desk Clerk during her OJT at Microtel Inn & Suites, where she upheld strict SOP standards. Her entrepreneurial spirit led her to manage a sari-sari store and water refilling station, overseeing inventory management, customer transactions, and compliance with corporate policies and AML regulations. As a Customer Service Staff at Cebuana Lhuillier Services Corporation, she ensured transaction accuracy and confidentiality. Currently, she applies her expertise in production and operations as a Small Business Owner, optimizing order scheduling and maintaining high product quality. Carmela is proficient in English and Filipino, adaptable to challenging environments, and committed to maintaining hygiene and food safety standards.

Experience

  • Home Baker

    Self-Employed · 2022 — Present
    Managed store operations including inventory and supplier scheduling while overseeing daily customer transactions.
  • Food Service Crew

    Cebuana Lhuillier Services Corporation · 2014 — 2022
    Assisted with front desk operations, including guest check-in/check-out and inquiries, as well as food preparation and maintaining cleanliness in the kitchen and dining area.
  • Customer Service Staff / Cashier / Branch Staff

    Cebuana Lhuillier Services Corporation
    Verified customer documents and ensured compliance with corporate policies and Anti-Money Laundering regulations.
  • House Keeping Attendant & Front Desk Clerk

    Microtel Inn & Suites
    Maintained cleanliness of guest rooms and public areas while assisting with front desk functions.
  • Small Business Owner / Operator

    Sari-Sari Store & Water Refilling Station
    Enforced sanitation and quality control guidelines for water refilling operations and managed full-cycle production operations.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Western Philippines University – Puerto Princesa Campus · 2007 — 2011

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