Carmen L.
Mid-Level Retail Manager
Open to offersNew to PlatformAbout
Carmen M. is a dedicated professional with over 10 years of experience in retail leadership, administrative operations, and digital education. As a sales supervisor and accounts clerk at Southgate Spar and Kenilworth Spar, respectively, she excelled in managing high-volume environments, streamlining workflows, and resolving payment discrepancies. Her role included supervising cashiers, managing store operations, and coordinating promotional setups. In her current position as an online English tutor with Preply, she has delivered over 2000 hours of personalized instruction, maintaining a 4.9 star rating. She utilizes strong CRM & administrative software skills and employs cross-functional team collaboration to enhance student engagement and monitor progress. Carmen's expertise in remote communication technologies and commitment to excellence through organized systems underscores her capability to deliver a customer-centric approach across industries.
Experience
Online English Tutor
Preply · 2023 — PresentDelivered over 2000 hours of customized English lessons to a diverse global clientele, achieving a 4.9/5 star rating. Developed tailored lesson plans focusing on Business English, grammar, and conversational proficiency. Employed digital tools for tracking student progress and producing reports.Accounts Clerk
Kenilworth Spar · 2023 — 2021Processed customer account payments and monitored payment schedules effectively. Addressed invoice discrepancies and acted as the main point of contact for billing inquiries. Organized monthly store invoices to ensure timely payments and managed administrative tasks, including staff hour verification and shift log management.Sales Supervisor
Southgate Spar · 2020 — 2015Oversaw front-end cashiers, ensuring daily cash drawer reconciliations for effective operation. Facilitated store merchandising and promotional setups to enhance customer engagement. Conducted staff meetings to align teamwork and supported cafe waitressing as needed.Retail Store Assistant
Mr Price · 2009 — 2011Executed daily sales transactions while efficiently addressing customer account queries. Represented the company at merchandising workshops to enhance product placement. Maintained current knowledge of promotions, pricing, and point of sale security policies, delivering high-quality service in a dynamic retail environment.
Skills & Expertise
Education
- Matriculation - Higher certificateWoodlands Secondary School · — — 2008
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