Carmina L.

Carmina M. is a skilled virtual assistant with over eight years of experience in the BPO and freelance industry, providing exceptional sales, collections, and customer service through diverse channels such as chat, email, and phone support. She is proficient in managing both inbound and outbound calls, aiming to ensure seamless communication and delivering results-oriented solutions. Her career includes roles such as Appointment Setter for Gym Launch Secrets, where she coordinated gym appointments across the U.S., driving growth by aligning client needs with tailored solutions. At Horison Marketing, Carmina handled emails and calls, managed follow-ups, and enhanced communication for multiple brands across regions like the UK, US, and Europe. She worked as a Customer Support Executive at Paytomorrow, specializing in the financial domain, and as a Senior Operations Representative at Capital One Support Services Corp, managing credit card customer inquiries. Her expertise is further exemplified by her role as an Outbound Sales Specialist for Sitruna, where she supported Amazon growth for clients across the UK, US, and Canada.