Caroline M.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Caroline M. is an accomplished professional with vast experience in customer service, technical support, and retail operations. Currently, she excels as a cashier and shop assistant at Clicks Group, where her duties include efficiently managing customer transactions via point-of-sale systems, enhancing the shopping experience through excellent customer interaction, and maintaining a clean store environment. Her previous role as a data capture and remuneration clerk at Statistics SA involved meticulous data entry and quality assurance to ensure the accuracy of organizational records. Caroline’s diverse skill set is underscored by her proficiency in technical troubleshooting, data capture, CRM systems, and cash handling. She has pursued a Bachelor of Commerce in Law at UNISA and earned several Sage certificates, highlighting her continuous commitment to professional growth. Her experience is further enriched by previous positions at Builders Warehouse and Telkom Limited, where she honed her abilities in customer service and technical support.
Experience
Cashier / Shop Assistant
Clicks Group · 2024 — PresentEfficiently processed customer transactions using point-of-sale (POS) systems, greeted customers, and provided product assistance to enhance their shopping experience. Managed cash handling and ensured accurate payment processing, including returns and exchanges. Maintained cleanliness and organisation of the checkout and shop floor area while assisting with stock replenishment and merchandising.Data Capture / Remuneration Clerk
Statistics SA · 2022 — 2022Accurately captured and verified statistical and remuneration data into the organisation's database. Conducted data quality checks to maintain accuracy and integrity of information entered. Processed payroll and remuneration information for employees.Cashier / Frontline Assistant
Builders Warehouse · 2016 — 2017Executed customer transactions using cash registers and optical scanners while providing assistance with product inquiries. Handled various payment methods, ensuring the correct change was dispensed, and maintained a well-organised checkout area. Processed returns and restocked merchandise when necessary.Service Representative / Call Centre Agent
Telkom Limited · 2012 — 2015Delivered technical support and troubleshooting services for customer telephone, ADSL, and Fibre lines. Managed the dispatch of field technicians and oversaw follow-ups to ensure prompt fault resolution. Handled account creation, activation, and customer setup procedures while processing disputes and maintaining customer profiles using CRM systems.
Skills & Expertise
Education
- Bachelor of Commerce, LawUNISA · — — 2025
- National Senior Certificate, MatricMamelodi Secondary School · — — 2003
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