Carthel A.

Carthel P. is a seasoned Technical Support Representative and Customer Service Representative with extensive experience in managing technical inquiries and providing exceptional service. He possesses a Bachelor of Science in Business Administration from Sto. Niño College of Ormoc. During his tenure at Concentrix and Alorica in Cebu City, Philippines, he excelled in troubleshooting internet connection problems and handling technical inquiries related to DIRECTV receivers and products in the United States, ensuring effective and timely resolution of customer issues. His role also included assisting customers with account management, handling gaming issues, and providing elevated customer experiences to foster loyalty. Additionally, Carthel has experience in the travel industry through his work at Teleperformance, where he was responsible for booking international reservations and managing changes efficiently. He is well-known for being well-organized, adaptable, and flexible in his professional responsibilities.