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Caryl L. — Mid-Level Technical Support Representative from Philippines

Caryl L.

Mid-Level Technical Support Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Caryl Lou C. has accumulated diverse experience across the hospitality, telecommunications, and logistics sectors. Beginning her career as an Accounting Clerk with LGU-Basay, she honed her skills in managing accounts payable and receivable, resolving discrepancies, and preparing obligation requests. Her adeptness in handling administrative duties was further showcased during her time as a Receptionist at La Casona Hotel-Tinto Restaurant, where she coordinated travel arrangements and managed correspondence. Transitioning to the technology sphere, Caryl Lou served as a Technical Support Representative at Infocom Technologies, Inc. (PLDT), and subsequently at ATHEALTHCARE INC., where she focused on troubleshooting software issues, resolving network problems, and ensuring regulatory compliance. At 2Go Express, Inc (Shopee Express), she contributed as a Documentation/Remittance Admin, emphasizing on collecting remittances and ensuring documentation integrity. Caryl Lou's proficiency with computer systems, supported by her strong problem-solving abilities, underscores her capability in diverse professional settings.

Experience

  • Technical Support Representative

    ATHEALTHCARE INC. · 2021 — 2024
    Resolved network issues, tested and evaluated new applications, assisted with operational issues, and addressed technical requests or problems.
  • Documentation/Remittance Admin

    2Go Express, Inc (Shopee Express) · 2020 — 2021
    Collected remittances from delivery riders and ensured regulatory compliance in documentation processes.
  • Technical Support Representative

    Infocom Technologies, Inc. (PLDT) · 2018 — 2020
    Troubleshot software and network issues, responded to troubleshooting requests, and provided customers with timely and accurate feedback.
  • Accounting Clerk

    LGU-Basay · 2017 — 2018
    Managed accounts payable and receivable, prepared obligation requests from various offices, ensured resolution of discrepancies, and reconciled accounts.
  • Receptionist

    La Casona Hotel-Tinto Restaurant · 2018 — 2018
    Arranged travel and accommodations, managed correspondence, and handled documentation integrity.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Saint Augustine Academy · 2020 — 2021

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