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Casey J. — Junior BPO Customer Service Representative from Philippines

Casey J.

Junior BPO Customer Service Representative

Philippines No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Casey Joy P. has developed a foundation in the BPO, hospitality, and food service industries through hands-on experience in roles such as Associate Collections at Sutherland Global Services, Cashier at Chowking Ayala Harbor Point, and Customer Service Representative at Fusion Integrated Services, Inc. Her background also includes responsibilities in hotel booking support with Buwelo Exacstar Company’s Hotel Planner division. Casey Joy P. is familiar with customer interaction, collections processes, and effective use of active listening skills, supporting her adaptability to business operations in diverse service environments. Her education spans a BS Architecture undergraduate program at Lyceum of Subic Bay and earlier studies in the humanities and social sciences at Columban College, Inc., reinforcing her communication strengths in both English and Tagalog.

Experience

  • Manager on Duty

    AEON FANTASY GROUP PHILIPPINES
    Oversaw daily operations and maintained supervision of activities as Manager on Duty.
  • Healthcare Advocate

    SUTHERLAND GLOBAL SERVICES
    Addressed healthcare-related inquiries and supported customers as a Healthcare Advocate in a BPO setting.
  • Associate Collections

    Sutherland Global Services
    Handled collection-related responsibilities as part of the Associate Collections team in a BPO environment.
  • Cashier

    Chowking Ayala Harbor Point
    Processed transactions and managed payment handling while serving as a Cashier.
  • Customer Service Representative

    Fusion Integrated Services, Inc.
    Assisted customers and responded to service-related issues in the role of Customer Service Representative.
  • Customer Service Representative

    HOTEL PLANNER Buwelo Exacstar Company
    Provided support to clients and addressed inquiries in the capacity of Customer Service Representative.

Skills & Expertise

Education

  • BS Architecture (Undergrad)
    LYCEUM OF SUBIC BAY · 2023 — 2024
  • HUMSS
    COLUMBAN COLLEGE, INC. · 2021 — 2023

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