Hire cath E.: Branding & Operations Specialist from Philippines

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About

Hi! I’m Cath 👋 A Brand & eCommerce Operations professional with 16+ years of remote experience, helping businesses stay organized, improve their customer experience, and keep their digital operations running smoothly.

Most recently, I’ve focused on eCommerce Operations, supporting businesses with the day-to-day work behind their online stores—from product data and listings to supplier coordination, merchandising, and customer experience.

My earlier experience in customer service, technical support, social media, and digital operations gives me a broader understanding of how different parts of a business connect.

That’s what makes me valuable to growing businesses: I understand how the brand, customer/client, and operations work together.

Why hire me

If you're a growing brand, business owner, or remote team looking for someone who can take ownership, keep things organized, support customers, manage eCommerce tasks, and help your operations run more efficiently, let’s connect.

Experience

Senior eCommerce Operations
FANROCK LLC · 2020 — 2026
• Managed end-to-end product listing creation and catalog maintenance. • Collaborated with suppliers to verify product information and ensure data accuracy. • Optimized product pages through content, tags, imagery and merchandising updates. • Managed CSV product imports and maintained catalog integrity. • Coordinated theme and feed updates to improve customer experience
Social Media Specialist
ITAY Belts · 2020 — 2020
• Managing social media pages • Content creation (content calendar) • Scheduling contents • Organic engagement • Influencer reach
Social Media Specialist
BiOptimizers · 2020 — 2020
• Managing social media pages • Content creation (content calendar) • Scheduling contents • Organic engagement • Influencer reach
Customer Service & eCommerce Operations Specialist
BP Innovations · 2020 — 2020
• inbound and outbound specialist (email, chat, voice, SMS) • provide tracking information and updates regarding customer’s online orders • adding & editing product reviews and comments • update customer order and account details cancel (split & cancel) customer’s order • marketing
Triage & Dispatch
AllyTech · 2019 — 2019
• IT & network solutions • inbound support for voice calls, emails & chat inquiry
Service Support Admin / Service Desk Analyst
Greene Information Systems · 2017 — 2018
• I.T and network support through triage & dispatch • phone call and email assistance. • updating company records and files • creating, filtering and updating tickets. • assigning tickets to the designated helpdesk. • daily manage services for the whole team.
Customer / Technical Support Specialist
Teleperformance · 2015 — 2017
• inbound and outbound calls • resolving issues re: cable and internet connections.
Customer / Technical Support Specialist
TeleTech · 2010 — 2015
• attend inbound/outbound calls • chat & email specialist • handles mobile & broadband issues • troubleshoot internet, email, SMS, voice calls (mobile/computer) concerns • analyzing coverage & network faults • back-of-house• receiving unresolved case from Level 1 • tracking network & signal parameters & its base station