Catherine C.
Senior Scrum Master & Operations Lead
Open to offersNew to PlatformAbout
Cat M. is a seasoned Certified Scrum Master and Operations Lead renowned for her expertise in driving product development, process optimization, and cross-functional team execution in remote environments. With six years of experience, she bridges business strategy and operational delivery, adeptly facilitating Business Model Canvas workshops to define product vision and implementing Agile frameworks that transition strategy into execution. Her role as a Virtual Assistant since 2018 involves designing grant proposal templates, managing sprint ceremonies, and supporting startups in developing comprehensive roadmaps for marketing and operations. Previously, Cat enhanced sales performance as a Sales and QA Specialist at Highland Health Care by conducting QA reviews and providing training recommendations. Her tenure at Finish Green as a Support & Business Ops Specialist involved configuring SaaS products and creating extensive SOP documentation. Cat's agility in diverse roles, including as a Marketing Assistant and Accounts & Admin Officer, signifies her capability in client management and operational efficiency.
Experience
SALES AND QA SPECIALIST (REMOTE)
Highland Health Care · 2023 — 2025Handled inbound and outbound sales calls for Medicare. Performed QA reviews of sales calls to assess call quality and identify performance gaps or compliance issues. Translated QA insights into targeted training recommendations to enhance the sales team's effectiveness.MARKETING ASSISTANT
Goddess Boudoir · 2023 — 2024Oversaw the complete lead journey within GoHighLevel CRM, managing responsibilities, sprint tracking, and approvals using Trello. Developed strategies to enhance brand awareness and customer retention through various engagement initiatives. Executed email marketing campaigns, created social media content, and designed website and landing pages. Managed expense tracking through QuickBooks, reconciling monthly transactions.SUPPORT & BUSINESS OPS SPECIALIST
Finish Green · 2020 — 2023Defined and configured a white-label SaaS product by aligning platform features with client operational requirements. Conducted discovery sessions to gather client requirements and pinpoint pain points, translating these into an organized product setup and workflow. Worked in collaboration with software developers to implement custom feature builds while managing deliverables alongside the operations manager. Developed client-specific SOP documentation and a comprehensive capability guide, presented in both written and video formats for onboarding. Provided updates on product development during weekly check-ins with the business owner, ensuring transparency regarding timelines and blockers. Led weekly client calls to address training, QA, and troubleshooting needs to facilitate successful product adoption.ACCOUNTS & ADMIN OFFICER
Reload Media · 2018 — 2022Handled receivables and payables, conducted daily bank reconciliations, and analyzed profit and loss statements. Responsible for balancing accounts at the end of each month and managed the intercompany invoicing process.VIRTUAL ASSISTANT
Self-Employed · 2018 — PresentCreated grant proposal templates and reviewed consultant submissions to ensure RFP compliance and consistency. Led Business Model Canvas workshops with new business owners to clarify product vision and validate business concepts. Collaborated with the internal team to collect industry insights and align product direction. Developed comprehensive workflow documentation detailing the client journey from initial pitch to discovery call, which included SOPs, visual flowcharts, scripts, and presentation decks. Managed sprint ceremonies like weekly standups in a lean startup context, while overseeing project delivery and task management via ClickUp. Guided the team in active product development towards MVP launch and resolved client relationship issues.CLIENT SUPPORT TEAM LEAD
Zigzag Offshoring · 2016 — 2018Onboarded new clients while providing guidance on local labor laws and effective management of offshoring teams. Coordinated with internal teams on client project deliverables and trained junior account managers. Developed support procedures and established escalation paths for client issues.OPERATIONS MANAGER
Zigzag Offshoring · 2014 — 2015Supervised facility projects including construction and renovations. Implemented process improvements aimed at enhancing efficiency and service quality, while creating client support escalation paths.
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