Catherine J.

Catherine J. is an experienced CSR-Cashier and non-voice support agent with a background in the retail and business process outsourcing (BPO) industries in Parañaque City. Her experience at SM Hypermarket involved customer support and transaction management for high volumes during peak hours and seasonal sales, handling tasks such as processing diverse payment methods (cash, credit/debit cards, SM Advantage Card points) in line with strict company procedures. At Straive, she specialized in order management and the end-to-end processing of orders via non-voice channels including email, chat, and ticketing systems. Catherine effectively utilized Microsoft Office Suite, Google Workspace, and CRM software (SAP, Salesforce) to provide accurate updates on product information, promotions, and order tracking, demonstrating precision and analytical skills in customer-facing roles.