Cathlene M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Cathlene Mae E. is an experienced Customer Service Representative with a background in telecommunications, banking, hospitality, and food service. She has worked with major companies including AFNI (Verizon Fios), ACCENTURE (Virgin Media o2 UK), Alorica (Verizon Wireless), Inspiro Relia (BDO Unibank), and Concentrix (Globe Telecom, Walmart Pharmacy Dept). Her responsibilities have included billing and collections management, technical support for mobile and broadband services, dispute resolution, and scheduling. Cathlene has also supported operational roles in the restaurant and hotel sectors, demonstrating proficiency in order processing and front office assistance. She holds a Bachelor of Science in Hotel and Restaurant Management from Bestlink College of the Philippines.
Experience
Collections Representative
Accenture · 2023 — 2026Drove payment recovery through proactive outbound collection calls and negotiated payment promises on delinquent accounts.Technical Support Representative
Alorica · 2022 — 2023Provided technical support by diagnosing and resolving mobile phone issues while assisting with account updates.Customer Service Representative
Afni · 2021 — 2022Resolved customer billing and technical issues for broadband services, ensuring timely and effective support.Customer Service Representative
Inspiro · 2021 — 2021Handled inbound calls related to Statements of Account (SOA) and billing disputes, ensuring high customer satisfaction through effective problem-solving.Customer/Technical Representative/ Appointment Scheduler
Concentrix · 2019 — 2021Managed inbound and outbound calls concerning billing and service issues, coordinating technician dispatch to resolve service faults swiftly.Front of the house Assistant
Max’s Restaurant · 2019 — 2019Processed customer orders and assisted with inventory tracking to ensure a positive dining experience.Housekeeping and Front office Assistant Intern
Astoria Plaza Hotel · 2018 — 2018Ensured guest satisfaction by maintaining clean rooms and providing personalized assistance with bookings.Service Crew
Dairy Queen · 2016 — 2016Processed customer orders while delivering quality service in daily operations.
Skills & Expertise
Education
- NC II CaregivingWorld Citi Colleges Quezon City · 2025 — 2026
- Bachelor of Science in Hotel and Restaurant ManagementBestlink College of the Philippines · 2016 — 2019
- High SchoolJudge Juan Luna High School · 2011 — 2014
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