Cathlene J.
Senior Customer Support Representative
Open to offersNew to PlatformAbout
Cathlene J. is a seasoned Customer Support Representative with over 8 years of experience in the customer service industry, specializing in technical support and administrative roles. With a background in computer engineering, she leverages her strong communication and problem-solving skills to deliver high-level support and service. Most recently, she has been working as a Client Support Representative at Compton, where she utilizes tools like Zendesk and Odoo CRM for managing orders, payments, and account inquiries while ensuring high customer satisfaction. Her extensive experience includes roles at companies such as Manulife and Suzuki Autocentrale Cebu, where she was responsible for data processing, inventory management, and coordination across departments. Cathlene is skilled in data entry and document processing, making her a versatile asset in any organizational setting.
Why hire me
Dedicated Customer Care Specialist with 8+ years of experience across remote non-voice support, technical billing assistance, and operations. Skilled at multitasking, managing workflows, and navigating modern support systems.Key Tools: Zendesk, Odoo CRM, WooCommerce, Metorik, Slack, Discord.Core Skills: Live chat & email support, order tracking, payment platform assistance, and administrative report preparation.
Experience
Client Support Representative (Orders and Data Collection)
Compton · 2025 — PresentDelivered customer support through live chat, Zendesk email, Discord, and Admin tool. Addressed inquiries related to orders, payments, accounts, and products while resolving customer issues to ensure satisfaction.Customer Service Associate
Private Company · 2024 — 2024Assisted clients using Odoo, Viber, Telegram, and VoIP while resolving system and project-related issues. Collaborated with developers on client requests and software upgrades.Business Process Associate – Workflow Support
Manulife · 2022 — 2024Handled client requests through data entry and document indexing. Oversaw 14 mailboxes, generated operational reports, and prepared end-of-day reports. Provided training for new employees and coordinated efforts with processors and business units.Sales Administration Staff
Suzuki Autocentrale Cebu · 2018 — 2020Managed vehicle inventory, release schedules, mall displays, and event exhibits. Collaborated with sales agents, service departments, and the body repair team, while preparing administrative reports and coordinating shipping lines for vehicle deliveries and arrivals.Technical Support Representative
Convergys · 2016 — 2017Provided technical, billing, and account support for Xbox. Assisted customers through phone, chat, and email communication, consistently meeting performance metrics.Computer Teacher
Benthel Asia School of Technology · 2014 — 2015Instructed students from Grades 4–10 in computer subjects. Managed the computer laboratory and supported preschool students.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of Cebu Lapu-Lapu and Mandaue · 2009 — 2014
Photos
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