Cedric U.

Ian Cedric H. is an accomplished Customer Service Representative well-versed in the BPO industry, with extensive experience in both sales and technical support. A graduate with a Bachelor of Science in Marine Transportation from John B. Lacson University, he brings expertise in customer relationship management that has consistently contributed to high sales rates. At his previous roles, including at Concentrix and HealthyBOS, Ian demonstrated strong capabilities in communication and problem-solving, adeptly handling healthcare accounts and services. His prowess as a Cold Caller and Appointment Setter in merchant accounts has been instrumental in generating a significant 30% revenue increase for his employers. Additionally, Ian is competent in navigating complex healthcare systems, ensuring a commitment to patient satisfaction and well-being, and meeting sales quotas efficiently. His bilingual proficiency in both English and Filipino further complements his comprehensive professional portfolio.