Cedrick M.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Cedrick M. is an experienced Virtual Assistant with a robust background in administrative support and customer service, focusing extensively on appointment setting and calendar management. He possesses proven efficiency in managing multiple tasks in remote work environments, ensuring accuracy and professionalism. Cedrick's expertise spans client communication, lead qualification, and scheduling coordination, using his proficiency in CRM tools to enhance business operations. From July 2022 to November 2023, he excelled as a Social Media Marketing Virtual Assistant, where he managed client and sales representative appointments, coordinated schedules, and maintained accurate client records. During his tenure as an Appointment Setter from May 2024 to June 2025, Cedrick provided comprehensive customer support via live chat, handling account inquiries, and leading technical issue resolutions. He also supported a real estate agent with social media management, content scheduling, and lead generation, illustrating his capability to integrate social media marketing with customer service.
Experience
Appointment Setter
null · 2024 — 2025Assisted customers via live chat by addressing account inquiries, handling deposits, withdrawals, promotions, and resolving technical issues. Reviewed accounts and transactions to address customer concerns, escalating complex cases as needed. Educated customers on platform features and verification requirements while managing multiple chat conversations, maintaining high customer satisfaction and adhering to company policies and security procedures.Customer Service Representative
Lizard Bear TaskUs Inc. · 2023 — 2024Provided support through email and live chat by answering inquiries, addressing concerns, and assisting customers with account-related issues. Managed several conversations simultaneously while ensuring professionalism and timely responses. Achieved high levels of customer satisfaction through prompt, effective, and courteous service in alignment with company policies and service standards.Social Media Marketing Virtual Assistant
null · 2022 — 2023Scheduled client meetings with sales representatives via phone, email, and chat while effectively managing calendars to ensure meeting coordination. Followed up with potential clients to confirm appointments and minimize cancellations, and maintained accurate client records and schedules using CRM tools. Managed inbound and outbound communication for lead qualification and appointment setting, collaborating with team members for efficient workflow and real-time schedule updates. Delivered professional customer support during interactions with clients and consistently achieved daily and weekly appointment targets with high confirmation rates.Chat Support Representative
PPGaming Online Casino · 2019 — 2020Delivered customer support through email and live chat, responding to inquiries and resolving concerns while assisting customers with account management. Maintained a professional demeanor while managing multiple conversations, ensuring timely response rates and adhering to service standards to foster customer satisfaction.Real Estate Agent
nullManaged social media accounts including Facebook, Instagram, and LinkedIn for a real estate agent. Created and scheduled posts for property listings, market updates, and promotional content. Designed graphics for social media to enhance audience engagement. Responded to potential buyers' and sellers' inquiries through social media channels, generated and qualified leads from Facebook groups, Marketplace, and campaigns, and arranged property viewings and consultations for clients. Maintained client and lead records with CRM software and monitored social media performance while preparing weekly engagement reports.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementISHRM Dasmariñas Campus · 2017 — 2018
- Bachelor of Science in Business ManagementCavite State University Bacoor Campus · 2015 — 2017
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