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Celin G. — Mid-Level Amazon E-commerce Support Specialist from Philippines

Celin G.

Mid-Level Amazon E-commerce Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Celin M. is a results-driven professional with over 4 years of experience in Customer Service and E-commerce Support at Concentrix, focusing on the Amazon global ecosystem. Specializing in handling the Amazon Seller Central tool across North American and European marketplaces, Celin has demonstrated expertise in navigating complex Amazon policy frameworks and resolving critical account health risks. Promoted to Subject Matter Expert (SME) for exceptional troubleshooting capabilities and team leadership, Celin has managed high-volume communications, assisted international Amazon sellers, and consistently achieved top performance metrics. As an SME, Celin provided real-time policy clarity, evaluated seller processes, and mentored team members to align with quality standards. Celin M. holds a Lean Six Sigma Yellow Belt certification and has completed various professional development programs, enhancing organizational skills and problem-solving abilities.

Experience

  • Subject Matter Expert (SME)

    Concentrix · 2024 — 2026
    Acted as the main resource for floor agents, offering clarity on policies, operational workflows, and resolutions. Analyzed complex seller processes and compliance metrics using the Amazon Seller Central tool for North America and European markets. Addressed escalated seller complaints and managed critical account health workflows. Provided mentorship to customer service agents and conducted performance huddles while delivering constructive feedback aligned with quality standards.

  • Advisor 1, Customer Service

    Concentrix · 2021 — 2024
    Managed communications across multiple channels including email, chat, and phone, providing assistance to international Amazon sellers with account-related issues. Achieved consistent recognition as a Top Performer through high customer satisfaction ratings and efficient handling times. Maintained administrative efficiency by documenting cases, tracking account histories, and updating records.

Skills & Expertise

Customer Service and Admin SupportE-CommerceCustomer ServiceEcommerceCustomer Service Representative

Education

  • Bachelor of Elementary Education (Major in General Education)
    Systems Plus College Foundation · — — 2025
  • K-12 Accountancy, Business and Management (ABM) Strand
    Porac National High School · — — 2020