Celin G.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Celin G. is an experienced Operation Team Specialist with over four years in customer service and sales support, primarily serving the BPO and e-commerce sectors at Concentrix. She has effectively resolved seller inquiries and product-related concerns via email, chat, and phone, supporting both North America and EU market operations involving Amazon policy and seller central tools. As a consistent top performer recognized for process improvement, Celin advanced to Subject Matter Expert, providing clarification and support to agents on complex account issues. Her roles demanded excellence in customer service, record keeping, and problem solving, demonstrated by multiple Top Performer and Rock Star awards in both agent and SME capacities. Celin’s qualifications include a Lean Six Sigma Yellow Belt and a background in accountancy and business management.
Experience
SUBJECT MATTER EXPERT
Concentrix · 2024 — 2026Provided assistance to agents, clarifying seller-related problems and account processes utilizing Amazon policy and procedures via seller central tool across NA and EU region.ADVISOR 1, CUSTOMER SERVICE
Concentrix · 2021 — 2025Managed seller inquiries, addressing complaints and product or service issues in a professional manner through email, chat, or phone.
Skills & Expertise
Education
- Bachelor of Elementary Education Major in Gen. Ed.Systems Plus College Foundation · — — 2025
- K-12 Accountancy, Business Management (ABM)Porac National High School · — — 2020
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