Celina G.

Celina G. is an experienced Social Media Customer Support specialist with over six years in the BPO non-voice industry, primarily within the travel account sector. At IGT Solutions, she has managed case monitoring, supported level 1 agents, and responded to internal solution department queries to resolve complex customer requests efficiently. Proficient in systems like Oscar Amadeus for modifying travel bookings and Salesforce for customer communication, Celina excels in delivering accurate and timely solutions for booking reservations and paid service inquiries. Additionally, she has supported the Marketing Manager with administrative and document management tasks. Her background also includes experience as a Sales and Marketing Admin Assistant and as a student trainee in sales, PR, events planning, and marketing roles, contributing to business process improvements across travel and marketing domains.