celissa J.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Celissa J. is a seasoned Virtual Assistant specializing in customer service, administrative support, and call center operations, based in General Santos City, Philippines. She holds a Bachelor of Arts in Community Development from Holy Trinity College. Her diverse professional journey includes roles at a Public Dental Clinic as a receptionist and at Golden ABC, Inc. as a cashier, where she honed skills in patient scheduling and transaction processing. At Jollibee Foods Corporation, she excelled in calls and delivery management, showcasing her ability to work in fast-paced environments. Notably, she served as an outbound call center agent at Sycore Business Solution Inc., where her use of CRM software improved customer interactions. Additionally, Celissa contributed to businesses remotely from the UK, orchestrating seamless communication and scheduling. Proficient in Canva, Microsoft Office, and Google Workspace, she seeks to leverage her organizational and lead generation expertise in a virtual setting. Her certification in Filipino Brand of Service Excellence further emphasizes her commitment to delivering quality service.
Experience
Virtual Assistant - Cold Calling in US, UK Client
General Santos, Province Of South Cotabato, Philippines · 2025 — PresentCommunicated effectively in both verbal and written formats. Collaborated within a team to provide support and assistance. Exhibited a respectful and friendly demeanor, contributing positively wherever necessary. Aided in daily operations, maintaining efficient productivity alongside team members.Receptionist
Public Dental Clinic · 2024 — 2025Oversaw patient scheduling and appointment confirmations to improve clinic workflow. Maintained precise patient records through electronic health record systems. Delivered high-quality customer service by promptly addressing patient inquiries. Coordinated with dental personnel to enhance patient flow and minimize wait times.Cashier
Golden ABC, Inc. · 2022 — 2024Handled customer transactions with accuracy and efficiency using point-of-sale systems. Ensured the cash register area remained organized and met cleanliness standards. Assisted in training new cashiers on guidelines for operations and customer service. Addressed customer inquiries and complaints swiftly, promoting improved satisfaction.Calls & Delivery Management
Jollibee Foods Corporation · 2023 — 2023Demonstrated self-motivation and personal accountability in a demanding environment. Adapted effectively to fast-paced work settings. Worked both independently and cooperatively within a team. Exhibited a strong capacity to learn quickly and adjust to new circumstances.Outbound Call Center Agent
Sycore Business Solution Inc. · 2017 — 2019Conducted outbound calls to engage with potential clients regarding available services. Utilized CRM software for tracking customer interactions and managing data. Handled customer inquiries and objections, contributing to enhanced satisfaction. Collaborated with team members to refine call scripts for clearer communication.Virtual Assistant (UK Client)
Virtual Assistance Online · 2016 — 2017Managed scheduling and communication, ensuring effective project management across multiple clients. Streamlined administrative processes, improving operational efficiencies. Created onboarding documentation for clients to ensure consistent service delivery. Organized digital filing systems for better information retrieval.Admin Staff
Crib Tech Auto Spa · 2015 — 2016Trained new staff on vehicle care best practices and customer service protocols. Supported inventory management to guarantee the availability of necessary supplies and tools. Operated specialized car wash equipment to promote efficient workflow. Conducted thorough cleaning and detailing of vehicles to enhance customer experience.Data Encoder
Public Employment Service Office (PESO) · 2011 — 2015Utilized high-speed document scanning equipment for record digitization, improving accessibility. Ensured organized digital file systems for efficient retrieval in compliance with data management protocols. Collaborated with team members to enhance scanning workflows and reduce turnaround times. Provided training for new staff on scanning techniques and software.Receptionist, Accounts Receivable
Onajin Relaxation Zone · 2012 — 2014Processed accounts receivable transactions, maintaining accurate financial records. Assisted in addressing billing inquiries, improving customer trust and satisfaction. Managed front desk operations to ensure smooth customer service. Coordinated appointment scheduling to optimize client flow and minimize waiting times.
Skills & Expertise
Education
- Bachelor of Arts Major in Community DevelopmentHoly Trinity College · — — 2015
- High School DiplomaLagao National High School · — — 2009
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