Cequielyn R.

Cequielyn R. is a people-focused professional with a robust background in the fields of team leadership, quality assurance, and client support. As a Quality Control Analyst at Beehive Adaptive Global Solutions Corp., she conducted audits ensuring compliance and performance standards, while also providing coaching to improve employee performance. Her tenure at Accenture Inc. as a Trust and Safety Associate and Quality and Support Analyst/Team Lead involved supervising teams to maintain consistent quality, handling escalations, and supporting new hires through onboarding and training. With a history as a Customer Service Representative at Alorica Teleservices Inc., she resolved customer concerns and assisted team members, demonstrating expertise across diverse accounts. Her role as a Non-Voice Avatar Support Trainer at IConcept Contact Solutions highlighted her capability in training and mentoring new team members. A Bachelor of Science in Psychology graduate from the University of Rizal System, Cequielyn employs tools like Google Workspace, MS Excel, Slack, and Salesforce to drive performance and service excellence in her roles.