Chahana E.

I am a resourceful and detail‑oriented with 4 years of experience in administrative support, customer service, and technical troubleshooting. Currently working as a Chat Assistant at Concentrix in Mandaluyong City, I manage digital communications and provide technical support for Microsoft products while consistently maintaining a 95%+ customer satisfaction score. My career highlights include reducing average call handling time by 20% at Valor Global Inc., streamlining email queue management and improving ticket resolution at IntouchCX, and increasing first‑call resolution rates by 25% at Ibex Global Solutions. These roles strengthened my expertise in CRM tools, ticketing systems, and Microsoft Office Suite. Supported by a Bachelor of Science in Business Administration (Human Resources) from the University of Mindanao, I bring strong skills in scheduling, documentation, and empathetic communication to help executives and business owners drive efficiency and client satisfaction.