Charisse A.

Charisse A. is a dedicated and customer-focused professional with substantial experience in the BPO industry. She has a proven track record in customer service and technical support, excelling at handling customer inquiries and troubleshooting technical issues with professionalism and efficiency. Her proficiency in CRM Tools, Google Docs, Google Sheets, and Microsoft Excel supports her ability to manage customer interactions effectively and document these engagements accurately. At Qualfon Philippines, she served as a Customer Service Representative, where her accomplishments included resolving customer concerns and meeting performance targets while providing superior customer support. With a background in computer applications and written communication, she is well-prepared to transition into a Virtual Assistant role, offering strong organizational and multitasking abilities.