Charles B.

Charles Brian M. is a Nursing graduate, recognized as Magna Cum Laude, with professional experience across healthcare, customer service, and administrative support. He has served as a Customer Experience Advisor for Centene's WellCare account, a Customer Service Coordinator and Brand Representative for SKIMS (Awesome CX), and a Customer Service Representative at SixEleven. In these roles, Charles Brian M. maintained and encoded sensitive healthcare and customer data with strict adherence to HIPAA compliance and company privacy standards. His responsibilities included accurate data encoding & record management, verifying and processing confidential documentation, and using CRM tools to update client information. In the food service sector at McDonald’s, he supported daily operations by managing inventory records and ensuring documentation accuracy. He is fluent in English, Tagalog, and Visayan.