Charles J.
Junior BPO Sales Agent
Open to offersNew to PlatformAbout
Charles J. is a Computer Engineering graduate from the University of Cebu with hands-on experience in quality assurance testing, sales operations, and technical support in BPO and technology domains. At Leaftel, he handled inbound sales and technical support for Canadian telco products, where he analyzed customer account data, ensured compliance with performance standards, and provided solutions for billing issues within a fast-paced contact center environment. Through internships and freelance projects in the software and AI sectors, Charles J. conducted manual testing, created test documentation, and led quality checks to improve system reliability and dataset accuracy. His proficiency in Excel for data analysis and reporting is evident in his ability to identify trends and deliver actionable feedback, enhancing compliance and process efficiency across multiple technical and customer-facing projects.
Experience
Inbound Sales Agent / Technical Support
Leaftel · 2025 — PresentManaged inbound sales inquiries related to telco products such as internet, TV, home phone, and mobile plans in a BPO contact center setting. Ensured accuracy in sales processes and customer interactions while resolving customer concerns in compliance with company policies. Analyzed customer account information to address billing and balance discrepancies, documented recurring issues for quality enhancement, and supported North American clients during night shifts. Worked alongside team members to achieve sales goals while maintaining high-quality standards in a dynamic environment.Technical Support Intern
Computer Hardware & Software Shop · 2024 — 2024Assessed technical procedures to identify opportunities for improvement and analyzed project timelines, resulting in reduced delivery durations. Monitored system performance, documented technical issues, and provided feedback on procedural aspects to team members. Created quality assurance documentation to facilitate knowledge sharing and collaborated with cross-functional teams to improve project outcomes.Freelance Data Annotator
AI Training Project · 2021 — 2021Performed quality checks on data annotations to verify accuracy and adherence to standards. Reviewed datasets to identify errors in labeling and delivered detailed feedback regarding annotation quality while working in collaboration with project managers on quality improvement efforts.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of Cebu · 2021 — 2025
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