Charles G.

Employers should hire me because I bring proven e-commerce operations experience and a track record of accuracy under pressure. Over two years in fast-paced, KPI-driven environments, I've managed Shopify product listings, inventory, and end-to-end order processing while consistently meeting quality and turnaround targets. I'm detail-oriented by habit — at Teleperformance, I handled high-volume data entry in Excel and Google Sheets with strict accuracy standards, and at Concentrix I caught order discrepancies before they reached customers. I take full ownership of tasks, from routine listings to complex escalations, and keep clear records so nothing falls through the cracks. Beyond skills, I'm reliable, adaptable, and self-managing in a remote setup. I learn new platforms quickly, communicate clearly in English, and treat every account as if the results were my own. Hire me and you get someone dependable who delivers accurate, consistent work without needing to be chased.

• Advisor I, Customer Service

  Concentrix Philippines · 2025 — 2026
  Managed end-to-end processing of customer orders for various international e-commerce brands, ensuring verification of item specifics, pricing, payment, and delivery prior to fulfillment. Coordinated with vendors and logistics partners to arrange shipments and track orders until delivery. Conducted pre-shipment checks to identify discrepancies early, minimizing issues with incorrect shipments and subsequent refunds. Addressed complex order situations, including delays, substitutions, cancellations, and disputes, driving resolutions to completion. Maintained organized and clear case notes in internal and CRM systems for easy team access. Identified and reported recurring issues related to orders and fulfilment to team leaders, aiding in process improvements.

• Customer Service Representative

  Teleperformance (TP) Philippines · 2023 — 2024
  Executed high-volume data entry within provider records and enrollment systems, ensuring accuracy while meeting daily production requirements. Managed enrollment applications for individual providers and groups across all US states, adhering to specific state guidelines for documentation. Identified discrepancies in applications and provider data, addressing issues promptly to facilitate onboarding. Maintained updated provider directories and enrollment records to support accurate operations. Handled confidential member and provider information according to data privacy standards. Collaborated with quality assurance and team leaders to rectify error trends and align audit results with standards.

• Bachelor of Science in Marine Transportation

  DMMA College of Southern Philippines · 2019 — 2023
• Senior High School – General Academic Strand

  DMMA College of Southern Philippines · 2017 — 2019