Charlhieymagne M.
Mid-Level Fraud Analyst
Open to offersNew to PlatformAbout
Charlhieymagne M. C. is an experienced Fraud Analyst with a proven track record in ensuring customer account safety and preventing fraudulent activities within the banking and financial services industry. He has honed his expertise in document analysis and the coaching of agents, as well as managing key statistics that aid in fraud detection. Keenly proficient in Microsoft Office (Excel, Word, PPT), Charlhieymagne has a robust ability to identify and differentiate between forged or valid documents, which has been instrumental during his tenure at VXI Global Solutions. His responsibilities there included advising on fraud-related issues, analyzing documents to assess risks, and improving fraud prevention measures. With a Bachelor of Science in Business Administration majoring in Financial Management from San Mateo Municipal College, his educational background underpins his analytical approach to fraud prevention and customer service. Charlhieymagne has also been recognized as a top Subject Matter Expert (SME) on multiple occasions, further validating his contributions and expertise in his field.
Experience
Broker Assistant | Loan Processor
null · 2025 — 2025Performed data entry, assisted brokers and applicants, and managed the ordering of valuations. Followed up with lenders and borrowers. Utilized various CRMs, including Mercury Nexus, Infynity, and Salesforce. Handled the servicing and loan structure, overseeing the loan process from start to finish.Subject Matter Expert | Fraud Analyst Representative
VXI Global Solutions | Financial Account · 2023 — 2025Identified and prevented fraudulent activities while analyzing documents to detect potential fraud. Assessed risks and coached agents on fraud detection techniques. Conducted investigations into suspected fraudulent activities. Recommended process improvements to enhance fraud prevention and consistently monitored the effectiveness of measures in place.Customer Service Representative
VXI Global Solutions | Financial Account · 2022 — 2023Addressed customer inquiries through phone, email, or chat, resolving issues related to transactions and account management. Provided assistance with tracking, canceling, or modifying transactions and supported customers with account-related issues. Ensured achievement of performance metrics and collaborated with internal teams to address customer concerns while maintaining professionalism.Customer Service Representative
SITEL PHILIPPINES | Retention Account · 2021 — 2022Focused on customer retention by delivering high-quality service and resolving issues effectively. Handled customer complaints promptly and applied company policies to address issues. Collaborated with sales and marketing teams to enhance customer experience and identified upselling or cross-selling opportunities through communication channels including phone, email, or chat.
Skills & Expertise
Education
- Bachelor of Science in Business Administration major in Financial ManagementSan Mateo Municipal College · 2018 — 2022
- Accountancy, Business, and ManagementDiliman College · 2016 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Charlhieymagne M. to a job.
Sign in as an employer