Charmaine V.
Customer Service Specialist
Open to offersNew to PlatformAbout
Charmaine V. is a seasoned Customer Service Representative and General Virtual Assistant with extensive experience spanning multiple industries, including retail, e-commerce, telecommunications, and financial services. During her tenure at notable companies such as TaskUs, Conduit Global, and Lizardbear Tasking Inc., she has honed her expertise in managing customer communications and technical support, effectively handling both chat and email inquiries. Charmaine excelled as a Subject Matter Expert and demonstrated leadership by assisting new employee training and overseeing staff to ensure quality work and adherence to deadlines. Her adept use of tools like Shopify, Zendesk, Citrix, and Salesforce has enabled her to manage customer accounts proficiently, troubleshoot technical issues, and upsell products and services. In the realm of real estate, she has successfully engaged prospects as a cold caller, gathering critical data for fund collection and property transactions. Charmaine’s strong background in data entry, installing and troubleshooting software, and critical thinking makes her a versatile asset in any customer-oriented environment.
Why hire me
I bring strong customer service experience, excellent communication skills, and the ability to adapt quickly to different work environments and processes. I’m comfortable handling customers through phone, chat, and email, resolving concerns, troubleshooting issues, and working toward both customer satisfaction and business goals. I’m also dependable and able to work with minimal supervision. I pay close attention to details, think through problems before taking action, and take responsibility for completing my tasks properly and on time. My experience as an SME and in assisting with training has also taught me how to share knowledge and support others when needed. I’m not looking for a job where I simply complete tasks. I want to be someone the team can rely on, learn from, and trust to handle responsibilities professionally.
Experience
Professional Cold Caller/ VA
HyprService · 2024 — 2026Performed cold calling duties and acted as a virtual assistant during the graveyard shift.Cold Caller
Surplus Funds · 2024 — 2026Contacted prospects for fund collection and documented necessary data for the legal team, while updating lead trackers.Cold Caller
Real Estate · 2024 — 2026Engaged potential leads to assess interest in property transactions and maintained updated records for acquiring qualified leads.Subject Matter Expert - Retail and E-Commerce
Lizardbear Tasking Inc. BGC/ TaskUs · 2021 — 2023Supported customer service representatives and management in various tasks, provided training to new staff, and handled customer inquiries on policies.Chat Support Representative - Telco Account
Conduit Global · 2019 — 2020Addressed customer inquiries via chat and email, cross-trained fellow representatives, and managed customer records.Customer Support Associate - Financial Account
ePerformax · 2019 — 2019Reviewed customer transactions and balances, investigated disputes, and resolved complaints related to policies.Technical Support Associate - Telco Account
Concentrix (formerly Convergys) · 2018 — 2019Assisted customers with equipment setup, troubleshot issues, and managed customer orders while resolving complaints.Customer Service Representative - Financial Account
Alorica (formerly EGS) · 2016 — 2018Handled customer inquiries regarding balances, issued replacement cards, and identified causes of complaints for expedient resolutions.
Skills & Expertise
Education
- Bachelor of Arts in EnglishAMA University Online
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