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Charmie M. — Junior Customer Service Representative from Philippines

Charmie M.

Junior Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Charmie V. is a skilled professional with a Bachelor's degree in Hospitality Management from the University of Southeastern Philippines. With experience in customer service across various industries, she has previously worked as a Technical Service Representative at Alorica Teleservices Inc., addressing home internet issues and billing inquiries, and a Customer Service Representative at IBEX, assisting clients with wireless phone and TV bills while promoting channels like HBO. Additionally, she has completed on-the-job training in the Food and Beverage production sector at Waterfront Insular Hotel Davao. Most recently, Charmie was employed at Office Partners 360, where she facilitated health insurance tasks by booking medical appointments and verifying insurance providers. Her diverse skill set is further reinforced by certifications such as National Certificates in Cookery, Bread and Pastry, and Events Management Services, alongside being a Certified Guest Service Professional. Computer literacy and problem solving are among her key capabilities.

Experience

  • Customer Service Representative

    OFFICE PARTNERS 360 · 2024 — 2026
    Assisted clients in booking appointments for ENT services and verified their insurance providers.
  • Customer Service Representative

    IBEX · 2023 — 2024
    Supported customers with their wireless phone and television billing needs and facilitated purchases of channel subscriptions such as HBO.
  • On the Job Training - FNB Production/Kitchen Area

    WATERFRONT INSULAR HOTEL DAVAO · 2024 — 2024
    Participated in practical training in the kitchen, focusing on food and beverage production.
  • Technical Service Representative

    ALORICA TELESERVICES INC. · 2022 — 2023
    Assisted customers with issues related to home internet and addressed inquiries about their billing.

Skills & Expertise

Education

  • Bachelor of Hospitality Management
    University of Southeastern Philippines · 2020 — 2024
  • Secondary School
    Holy Child College of Davao

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