Charmiene D.

Charmiene D. is a dedicated and customer-focused professional with extensive experience in the customer service sector. She has honed her communication skills and problem-solving skills through roles such as a Cold Caller and Appointment Setter at Asphalt Kingdom. Here, she engaged in tasks such as demo booking, selling and processing parts orders, and profiling leads for potential customers. Her role required making outbound calls to prospect lists to create opportunities for frontline sales and maintaining accurate records in the CRM system. Charmiene brings team leadership skills and the ability to mentor and coach staff, contributing significantly to building positive customer relationships and enhancing team productivity. She is also adept at quickly learning new systems and procedures, as demonstrated in her past responsibilities. Her educational background includes a Bachelor of Science in Financial Management from the University of Mindanao and a stint in Hotel and Restaurant Management at the Polytechnic College.